What Data We Collect and Why We Hold It
When you open an account with us, we collect the information needed to verify your identity, process your deposits, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that is JazzCash, Easypaisa, Raast, or a bank
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transfer. We do not collect more than what your account and transactions require. Payment data tied to your wallet is used only for processing deposits and withdrawals; we do not store full payment credentials beyond what is technically necessary to complete a transaction. Where you interact
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with our support team, conversation records are kept to maintain service continuity — these are accessible to our account care staff and no one else. Data is retained for as long as your account remains active and for a reasonable period after closure, in line with
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our operational obligations. Any processing of your data is conditional on your jurisdiction and the applicable local law for eligible regions in Pakistan. We do not share your personal data with advertising networks, and we do not sell account information to any external party. If our
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data processing partners change, this policy will be updated and you will be notified through your registered contact.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.